🛡️ Understand Chargebacks and How to View Them

💳 What Is a Chargeback, and Why Was Money Taken From My Account?

❓ What Is a Chargeback?

A chargeback happens when a fan (or their bank) disputes a payment that was made using their card.
This can happen for a few reasons—most commonly:

  • The card used was stolen or unauthorized

  • The fan contacted their bank to reverse the charge

When this happens, the money is pulled back from your balance—even if you already received it.

⚠️ Why Did It Happen to Me?

Chargebacks are very rare, but if you notice money being removed from your account unexpectedly, it’s likely due to a chargeback.

This is not controlled by Fanspicy. it’s part of Mastercard and Visa’s global policy.
Once a bank processes a chargeback, the website must follow their rules.

🧾 How to See My Chargebacks

  1. Log in to your Fanspicy creator account

  2. Tap the Menu (☰)

  3. Click on More

  4. Select the Payout section

  5. Go to the Chargebacks tab

There, you’ll see a list of:

  • Chargeback dates

  • Amounts removed

  • Any reference information related to the dispute

🛡️ What Is Fanspicy Doing About This?

Fanspicy fights chargebacks actively by:

  • Blocking fraudulent users

But unfortunately, some chargebacks still go through, and in those cases, there is nothing the website can do to stop the refund once it’s approved by the card provider.

Need help understanding a chargeback?
Log in to your account, go to the Support section in the menu, and create a ticket.

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