đź’ł Topped Up via Apple Pay or Google Pay, But No Wallet Balance?

đź’¸ Topped Up via Apple Pay or Google Pay, But Wallet Is Still Empty?

đź’ł Topped Up via Apple Pay or Google Pay, But No Wallet Balance?

Fanspicy supports fast and secure wallet top-ups through Apple Pay and Google Pay—but sometimes, the payment may not appear immediately in your balance. Here’s what to check before contacting support.

🔍 Step 1: Check Your Bank or Payment Status
Look at your payment history or bank app and confirm these points:

  • Was the amount actually deducted from your account?

  • Does the transaction say “Pending” or “Processing”?

  • Was the money refunded or reversed?

💡 If the payment is still pending or didn’t reach our system yet, it won’t appear in your wallet until it fully clears.

⏳ Step 2: Still No Balance? It Might Be a Processing Delay
Sometimes, Apple Pay or Google Pay payments don’t instantly reach our payment provider—especially if the transaction was auto-cancelled or stuck in a queue.

👉 Wait a few minutes and refresh your wallet page. If it still doesn’t show up, continue to the next step.

📨 Step 3: Contact Support If Payment Was Fully Deducted
If:

  • You’re 100% sure the money was deducted

  • The transaction doesn’t say “pending”

  • But your wallet still has no added balance...

Then log in to your account, go to the Support section in the menu, and create a ticket.

Be sure to include:

  • A screenshot of the transaction

  • The payment method used (Apple Pay or Google Pay)

  • The time and amount of the payment

Our team will investigate and fix the issue for you.

đź’ˇ Pro Tip:
Always make sure your app, browser, and device are up to date when making payments. That helps reduce issues and delays.

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