🕒 I Requested a Payout but Nothing Arrived Yet
🕵️‍♂️ First, Don’t Panic!
If you’ve requested a payout and haven’t received it yet, that doesn’t mean it’s gone wrong.
There are a few things to keep in mind:
⏱️ Payout Timing
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Payouts typically take 2 to 5 business days to arrive
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Weekends (Saturday and Sunday) are not counted
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The processing system works by Eastern European Time (EET)
📌 Important Time Rule
So if you requested late on Friday, the process won’t begin until Monday.
âś… Double-Check Your Payment Method
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Make sure the bank or payout method you used is correct and active
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For crypto: ensure your wallet address is correct and active
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For bank accounts: confirm there are no restrictions or account issues
🔄 What If It Still Doesn’t Arrive?
If it’s been over 5 full business days and you still haven’t received the payout:
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Log in to your account, go to the Support section in the menu, and create a ticket
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Include the date you requested the payout and the method used
Our team will investigate it for you quickly!
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