⚠️ Something Doesn’t Look Right? Let’s Fix It

💳 Charged by Mistake? How to Dispute a Transaction

💡 How to Dispute a Transaction on Fanspicy

If you’ve been charged unexpectedly or believe there’s been a mistake, here’s what to do:

🧾 Step 1: Double-Check Your Subscription Tab

Before disputing, head to your Subscriptions tab to:

  • Confirm the charge came from an active subscription or past renewal

  • Check if auto-renew was still active

Sometimes users forget to cancel before the renewal date — so it’s always good to double-check first.

📨 Step 2: Contact Support to Start the Dispute

Still think the charge was incorrect?

Log in to your account, go to the Support section in the menu, and create a ticket.

In your ticket, include the following:

  • A short explanation of the issue

  • The date and amount of the charge

  • The payment method used (e.g., Visa, Apple Pay, Wallet, etc.)

This helps the team review and process your request faster.

🔍 What Happens Next?

The support team will:

  • Investigate the charge

  • Contact you if more info is needed

  • Let you know if you qualify for a refund or if other options are available

⏱️ Most disputes are reviewed within a few business days.

💡 Pro Tip:

If you're ever unsure about a payment, we’re here for you.
Log in to your account, go to the Support section in the menu, and create a ticket. We’ll make it right!

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